Missing products on some sites

Resolved

Degraded performance

Started almost 2 years ago1-10-2024Lasted about 1 hour1-10-202409:52 Coordinated Universal Time10:53 Coordinated Universal TimeUTC

Affected

Elasticsearch

Updates

Resolved
1-10-2024 at 10:53 Coordinated Universal TimeUTC
Resolved
1-10-2024 at 10:53 Coordinated Universal TimeUTC
This incident has been resolved.
Monitoring
1-10-2024 at 10:00 Coordinated Universal TimeUTC
Monitoring
1-10-2024 at 10:00 Coordinated Universal TimeUTC
We are back to normal operations, and keeping an eye on the system.
Note that if you continue to experience empty product categories, we recommend running a re-index
Identified
1-10-2024 at 09:52 Coordinated Universal TimeUTC
Identified
1-10-2024 at 09:52 Coordinated Universal TimeUTC
Some sites experience empty product categories.
We are on task.

Powerhosting - Missing products on some sites – Incident details