As of 10.06 all services has been restored and this issue is resolved.
It´s is finally black friday here aswell.
We would like to thank all involved for their patience and understanding in this matter.
Now, go shop :-)
-Update from GlobalConnect: 2018-11-23 15:28:57 CET - Customer communication INC0259849 2018-11-23 15:28:48 Dear customer.
We are pleased to inform you, that the splicing of the damaged fiber has been completed and all services should be restored now.
The fiber cut happened during road construction work when new guardrails were being installed along the highway. The guardrail posts hit our fibre cable in multiple places along the road south west of Aarhus.
We are sorry for the inconvenience the outage has caused you and your end customers.
-Update from GlobalConnect: 2018-11-23 11:33:30 CET INC0259849 2018-11-23 11:33:07 Dear customer.
Preparations for fiber splicing has been initiated at the fiber cut location.
We expect the fiber splicing to begin within 45 minutes.
We will keep you updated regarding our technician's progress on location.
Posted 7 months ago. Nov 23, 2018 - 11:23 CET
Update from GlobalConnect: INC0259849 2018-11-23 10:16:10 - Dear Customer,
We now have preliminary ETRs for the repair work.
Splicing commences before 13:30 CET Repair done and hands of the fiber: 19:00 CET
Please note that as of 10.06, all services has been restored.
Posted 7 months ago. Nov 23, 2018 - 10:23 CET
Connectivity has been restored as of 10.06.
We are monitioring the situation.
A full post-mortem will follow as we have all the details.
Posted 7 months ago. Nov 23, 2018 - 10:06 CET
update: Preparations for laying a new cable has been initiated at the cut location by our technicians.
Unfortunately, still no ETR available at this moment, but we will forward any new information to you as soon as we receive it.
We are still actively pursuing alternate means of restoring connectivity. More updates soon.
Posted 7 months ago. Nov 23, 2018 - 10:01 CET
Der arbejdes pt. på en parallel løsning som har et ETR på forhåbentlig 30 minutter.
Posted 7 months ago. Nov 23, 2018 - 09:52 CET
while the splicing-team is working we are actively pursuing an alternative solution in order to restore connectivity.
More updates soon.
Posted 7 months ago. Nov 23, 2018 - 09:45 CET
Teknikerne regner ikke med at have det løst inden middag. Opdatering følger.
Spliceteam is on location and working to restore connectivity.
We will update this as soon as we receive further info.
Posted 7 months ago. Nov 23, 2018 - 09:08 CET
Update from Global connect: Please be informed that we have dispatched a splice team for repair of the fiber. ETA will be at appr. 08:30. We are sorry for the inconvenience.
Posted 7 months ago. Nov 23, 2018 - 07:33 CET
We have found where the cable are damaged by road work. A team is on its way to splice the fibers. The splicing work should start around 08.30.
Currently there is no estimated time of resolvement. We will continue to update this thread as soon a we get more info.
Posted 7 months ago. Nov 23, 2018 - 06:45 CET
Update 02:45 We know that the fiber outage are 1200m north of Hoerning, but we still haven't located it exactly
Posted 7 months ago. Nov 23, 2018 - 03:05 CET
Årsag / cause: Major Fiber Outage in East of Jutland
Posted 7 months ago. Nov 23, 2018 - 02:47 CET
We are still seeking for the Fiber outage. You will get an update as soon as we have news
Posted 7 months ago. Nov 23, 2018 - 02:32 CET
Der er desværre ingen ETA på det endnu. Vi vender tilbage snarest. - Sorry, no ETA yet, we will be back soonest
Posted 7 months ago. Nov 23, 2018 - 02:16 CET
Det ser ud til, at der er et netværksproblem mellem Århus og Stilling. Datacentret arbejder på højtryk på at løse det. Vi beklager endnu en gang. Network problem between Aarhus and Stilling. The data center is working to solve it. Once again, we regret the inconvenience
Posted 7 months ago. Nov 23, 2018 - 01:11 CET
Der er et generelt netværksproblem i datacentret. Vi afventer staus og beklager fejlen. There is a general network problem in the data center, we are awaiting status and we regret the error.
Posted 7 months ago. Nov 23, 2018 - 00:37 CET
Vi oplever i øjeblikket problemer med netværket. Vi arbejder på at løse det.